Below is the warranty, from our supplier, Sunglass Discounters, Inc., for the sunglasses you bought from our booth. Please understand that, when you mail in your glasses, they do not come to Dave and Sue.  We have no information about when your glasses were received or when the new ones will arrive in your mailbox.  Questions about warranty work should be addressed to the Sunglass Discounters, Inc. Salt Lake City office at (801) 746-0988. 

NEW AS OF JULY 15, 2005: The warranty card states that you should send your glasses via first class mail - not certified mail or registered mail.  This policy has been changed.  You are welcome to send your glasses registered mail or certified mail, if you wish to.  In the rare case of sunglasses being lost in the mail, these methods of shipment would make it easier to find out what happened and ensure that the warranty works as it should. 

This warranty exists to service our customers.  It does not profit Sunglass Discounters or Great Shades! Sunglasses in any way.  Anything we can do to make it work smoothly, or to put you at ease in its use, is a good thing.  Please use our warranty with confidence.  If you have questions regarding the warranty, which are not answered in the warranty itself (see below) please don't hesitate to email me (Sue@greatshadesonline.com with "sunglasses" in the subject line).

Of course, we are always glad to hear from you and your comments are welcome, either via email at customerservice@greatshadesonline.com or via our guest book.

LIFETIME GUARANTEE PROGRAM

Our guarantee is simple and direct:

If your sunglasses purchased from one of our authorized dealers or our website become damaged in any way, for any reason whatsoever, no matter what the cause, Sunglass Discounters, Inc. will replace the damaged sunglasses with a new pair for as long as you own them for a shipping and handling charge of $6.00 per pair.  This charge covers the cost of administration, materials, shipping and labor necessary to provide this service to you.  If no check or money order is enclosed, no replacement will be made.

TO RETURN GLASSES:

1. Enclose a $6.00 US check or money order for each pair being returned.

2.  Package sunglasses in a padded envelope.  Send glasses only.  Do not send sunglass case or other accessories.

3.  Enclose a card or paper giving your name and address.

4.  Send the package via the U.S. Postal Service, 1st Class Mail to the address below.  Do not send your glasses registered or certified mail.

5.  Your new glasses will be sent to you.  Please allow 4-6 weeks for delivery.

6.  If your style of sunglasses is not available, we will replace it with the closest style of equal or greater value.

SEND TO:          Sunglass Discounters, Inc.

P.O. Box 271193

   Salt Lake City, UT 84127-1193